The State Employees Credit Union (SECU) is one of the largest credit unions in the United States. Founded in 1951, it is a not-for-profit, member-owned financial cooperative, offering a wide range of services to its members. With more than two million members and over 300 branches, SECU strives to provide its members with the highest level of service. As such, customer service is a top priority for SECU.
Customer Service at SECU
SECU provides a variety of customer service options for its members. Customers can call the customer service line, send an email, or speak with a representative in person at any of the 300+ branches. SECU also has a mobile app, which allows customers to manage their accounts and access services from anywhere. The app also includes a live chat feature, which allows customers to get help quickly and easily.
Benefits of Banking at SECU
Banking at SECU brings many benefits. The credit union offers competitive interest rates on loans, savings and checking accounts, and other financial products. In addition, SECU offers a wide variety of services, including online banking, mobile banking, and bill pay. Customers also have access to a variety of financial tools, such as budgeting advice, investment advice, and financial calculators. SECU also offers a rewards program, which gives customers rewards points for using their debit card, making purchases, and more.
SECU’s Commitment to Customer Service
SECU is dedicated to providing its members with the best possible customer service. The credit union has an extensive staff of customer service representatives who are available 24 hours a day, seven days a week. In addition, the credit union has an online customer service center where customers can find answers to commonly asked questions, report a problem, or just get general information.
SECU’s Online Banking Platform
SECU offers an online banking platform for its members. The platform allows customers to manage their accounts, transfer funds, pay bills, and more. Customers can also view their account statements, set up automatic transfers, and check their account balances. The platform is secure and easy to use, making it a great option for those who prefer to bank online.
SECU’s Mobile App
SECU also has a mobile app that allows customers to access their accounts and services on the go. The app is available for both Android and iOS devices, and it can be used to manage accounts, transfer funds, pay bills, and more. The app also includes a live chat feature, which allows customers to get help quickly and easily.
Conclusion
The State Employees Credit Union provides its members with the highest level of customer service. The credit union has an extensive staff of customer service representatives, an online customer service center, and a mobile app. In addition, the credit union offers competitive interest rates, a wide variety of services, and a rewards program. Whether you are looking for a checking account, a loan, or just general advice, SECU is committed to providing its members with outstanding customer service.
